PARKING FEES APPLY

BY ENTERING THIS CARPARK YOU ARE AGREEING TO THE TERMS AND CONDITIONS SET OUT BELOW.

IF YOU DO NOT ACCEPT THESE TERMS AND CONDITIONS OR IF A PARKING CONTRACT IS NOT OFFERED TO YOU THEN YOU MUST LEAVE THE CARPARK IMMEDIATELY.

WE PUT YOU ON NOTICE THAT an Enforcement Regime operates in this carpark and we will issue a breach notice to any vehicle where you have failed to comply with the Terms and Conditions of this carpark. These terms and conditions apply from the time your vehicle enters the carpark and apply 24 hours a day, 7 days a week. We make no representation that any car park space will be available at any time.

THIS CARPARK SERVICE DOES NOT INCLUDE ENSURING THE SAFETY OF THE VEHICLE OR ITS CONTENTS WHILE IT IS PARKED HERE.

YOU PARK HERE AT YOUR OWN RISK. DO NOT LEAVE VALUABLES IN THE VEHICLE.

DEFINITIONS

“Breach Notice” means any notice attached to your vehicle or sent to the owner of the vehicle advising of any breach of these terms and conditions.

“DoC” means Department of Conservation

“Enforcement Regime” means that the carpark will be monitored and enforced using a range of processes and tools including manual patrols and vehicle Licence Plate Recognition (LPR) cameras. Data collected through these means may also be used by DoC for investigations, compliance monitoring, and enforcement of relevant laws, regulations, and concession agreements.

“Fees” means all amounts charged by us to you.

“Pay By Plate machines” means any parking machine supplied in the carpark.

“Payment Mechanism” means any parking machine supplied in the carpark, mobile phone payment application, website application, kiosk, online permit and or any other payment channel made available by us to you.

“Parking Permit” means a valid permit issued to you by us.

“Parking Session” means the time the vehicle is in the carpark. The vehicle does not have to be stationary, nor does the driver need to leave the vehicle.

“You” means both the driver and the owner of a vehicle entering this carpark.

“We”, “us” and “our” means LPR Enforcement Services Ltd (trading as Stellar) and any of its related entities, including its contractors, employees or agents.

OUR RESPONSIBILITIES

1. We agree to take all reasonable care in providing our service to you, but we cannot guarantee the security of your vehicle or belongings. We accept no liability for any claim by you or any other person, whether for loss or damage to you or any other person or to your vehicle or any other vehicle, whether resulting from using the car park or being unable to use the car park or from our negligence or otherwise. We accept no liability for any loss or damage to any article left in our custody or control. Our employees are not authorised to accept any of your possessions for safe custody.

2. We agree to perform our obligations under the Health and Safety at Work Act 2015 and all other applicable legal requirements under New Zealand law.

3. Under the Land Transport Act 1998 section 241 we are authorised to have access to the names and addresses of persons registered to motor vehicles as held by NZTA Waka Kotahi, for the purposes of carpark enforcement, sending of breach notices and providing registered person information to debt collection agencies.

4. We and or DoC may use data captured via LPR cameras or the Payment Mechanisms to analyze carpark and concession holder usage.

5. DoC may use LPR camera data and images to support investigations into suspected breaches of conservation laws, concession conditions, or other regulatory requirements. This may include identifying vehicles associated with non-compliant activity or verifying compliance with permit or concession terms.

YOUR RESPONSIBILITIES

1. You agree to comply with all terms and conditions, rules and directions displayed on signage in this carpark or communicated to you by our staff.

2. You agree to observe all specified time limits in relation to your use of this carpark.

3. You agree not to obstruct other persons or vehicles using the carpark.

4. You agree to only park in allocated car parking bays or parking zones.

5. You agree not to park or drive on “reserved”, “no parking” or “no stopping” areas including “grassed” areas unless expressly authorised to do so or directed by our staff.

6. You agree not to park in any mobility carpark (provided for people with mobility restrictions) without displaying a valid permit issued under the Mobility Park Permit Scheme.

7. You agree not to reside in or occupy your vehicle overnight while your vehicle is in this carpark.

8. If your vehicle is left in the carpark for more than twenty four (24) hours without our express permission, then that vehicle will be deemed to have been abandoned and you further agree that it may be removed (towed) from the carpark a your cost.

9. You agree to pay at the time of your arrival into the carpark the applicable fee for your Parking Session by making payment at one of our Payment Mechanisms.

10. You agree to obtain a parking permit valid for the duration of your stay and to make yourself aware of and compliant with all rules and terms and conditions under which a parking permit was issued to you.

11. If any of the Payment Mechanisms are not available or out of service at the time then you must use an alternative Payment Mechanism and you must obtain a paid Parking Session.

12. If you are in breach of these terms and conditions, we reserve the right to:

1. issue you a Breach Notice in relation to the breach, in which case you agree to pay $75.00 to remedy the breach specified in the Breach Notice;
2. clamp your vehicle, in which case you agree to pay a release fee of $100.00; and/or
3. tow your vehicle, in which case you agree to pay a release fee of not less than $350.00 (plus reasonable storage or after hours release fees).

13. If you do not pay the Breach Notice within 20 working days of the issue date, we will issue a follow-up letter and you further agree to pay the Administration Fee of $20.00, this fee being a fair estimate of our administrative cost in doing so.

14. If you fail to pay the Breach Notice and the Administration Fee within a period of 10 working days of the date of the follow-up letter, you agree to pay all additional costs involved in collecting the debt, including without limitation, costs associated with the debt being transferred to a debt collection agency and/or all legal costs on a solicitor/client basis relating to the collection of the debt.

15. We have the right to clamp or enter the vehicle and remove (tow) it for operational, safety and/or enforcement purposes. This right extends to the recovery of any unpaid Breach Notice and applies to any carpark managed or enforced by LPR Enforcement Services Ltd (trading as Stellar).

16. You agree that we may obtain the vehicles registered owner details from the NZTA Waka Kotahi motor vehicle register and pass this information to third parties for the purposes of debt recovery in accordance with these conditions.

17. You agree that we have no liability for any loss or damage caused to your vehicle or your belongings whilst they are in the carpark, or as a result of us clamping or entering the vehicle or moving the vehicle.

18. You agree to pay all costs incurred by us in enforcing our rights under these terms and conditions, including legal fees, debt recovery fees, clamping, towing (which may include any reasonable storage and release fees), and fees specified in any Breach Notice. Costs continue to accrue until they are paid.

19. You are liable for any damage to the carpark caused by you or your vehicle including any damage caused by oil or other leaking substances.

20. You agree to indemnify us in respect of any claim made against us arising out of your use of the carpark, or out of the use of the carpark by any person driving your vehicle on your behalf.

21. If we fail to act or pursue any right or remedy available to us this will not in any way prejudice our right to exercise that or any other right or remedy.

21. We are not liable to you for any amount whatsoever exceeding the amount of fees you have paid to park in this carpark for the relevant Parking Session.

22. We reserve the right to not offer you a parking contract. Further, we may revoke any vehicle’s permission or ability to use our carpark, in each case where it is necessary to protect our legitimate business interests. Any vehicle parked without a parking contract is parked unlawfully and may be towed or clamped.

23. You acknowledge the use of LPR camera data and images by DoC for the purposes of investigating and enforcing compliance with conservation-related laws and concession agreements. DoC may also share data and images with other agencies where authorised by law.

This carpark is managed by Stellar and enforced by LPR Enforcement Services Limited (trading as Stellar).

Privacy Policy

LPR Enforcement Services Limited (T/A Stellar)

Trading as Stellar / Stellar Parking Systems

1. Our Commitment

LPR Enforcement Services Limited (T/A Stellar) and its related bodies corporate listed at the end of this policy (collectively referred to as Stellar, Stellar Parking Systems, we, us, or our) recognise that your privacy is important.

We comply with the Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) in relation to the collection, use, storage, retention and disclosure of personal information.

Our primary business activity is the provision of parking management, enforcement and technology solutions.

2. Personal Information We Collect

We may collect personal information including (but not limited to):

1. Vehicle licence plate numbers
2. Images of vehicles and parking activity (including ANPR data)
3. Location, date, time and duration of parking events
4. Entry and exit records
5. Name and contact details
6. Email address
7. Phone number
8. Postal address
9. Bank and credit card payment details
10. Permit, account and enforcement history
11. Public register information obtained under lawful authorisation
12. Any other information voluntarily provided to us

We may collect personal information when:

1. You enter, park at, or use a site managed by Stellar
2. You open an account or apply for a permit
3. You enter into an agreement with us
4. You contact us by phone, email, post or online
5. You use our website or online systems
6. You visit us in person

We may also collect information from third parties where authorised by law.

Stellar is authorised to access public register information supplied by Waka Kotahi NZ Transport Agency pursuant to Section 241 authorisations. This may include registered person names and addresses.

For further information of LPR Enforcement Service Limited (trading as Stellar) authorisation please refer to the following urls:

https://gazette.govt.nz/notice/id/2023-au2061/

You may notify Waka Kotahi NZ Transport Agency if you wish to restrict access to your personal details under applicable legislation.

3. Purpose of Collection and Ongoing Use

We collect, retain and use personal information where reasonably necessary for legitimate business purposes, including:

1. Parking management and permit administration
2. Monitoring, compliance and enforcement
3. Issuing parking notices and follow-up enforcement
4. Ongoing enforcement relating to past, current or future parking events
5. Account administration and customer communications
6. Linking information across multiple parking events
7. Debt recovery and dispute resolution
8. Legal compliance and regulatory obligations
9. System integrity, fraud prevention and analytics
10. Marketing and promotion of Stellar’s own products and services

Personal information may continue to be used in the future, including after a parking event has concluded, where reasonably necessary for these purposes.

4. Consent and Legal Authority for Ongoing Use

By entering, parking in, or using any facility, site, system or service managed by Stellar, you:

1. Acknowledge that vehicle and personal information may be collected
2. Consent to the retention of that information
3. Consent to its ongoing future use where reasonably necessary
4. Acknowledge that information may be linked to past, current and future parking activity
5. Consent to being contacted for enforcement, operational and marketing purposes

This applies whether or not you create an account and may continue even if you cease using our services.

5. Marketing and Future Contact

We may use personal information provided to us through normal business dealings, enforcement processes, account registration, or use of our online systems to contact you in the future about:

1. Products and services we offer
2. System upgrades or technology developments
3. New features
4. Promotional offers
5. Industry updates relevant to parking and mobility

Communications may be sent by email, SMS, telephone or post in accordance with applicable laws, including the Unsolicited Electronic Messages Act 2007.

Opt-Out

You may opt out of receiving marketing communications at any time by:

1. Using the unsubscribe facility in an electronic message (if provided), or
2. Contacting us directly using the details below

If you opt out of marketing:

1. Enforcement communications and legally required notices may continue
2. Service-related communications may still be issued
3. Communications may be sent via postal mail or other lawful means

We do not sell personal information.

6. Disclosure to Third Parties

Personal information may be disclosed where reasonably necessary to:

1. Mailing houses and print providers
2. IT, software and system support providers
3. Enforcement agents and debt recovery providers
4. Legal advisors, courts and tribunals
5. Government or regulatory authorities where required by law

All disclosures are limited to what is necessary and lawful.

7. Storage, Security and Retention

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Personal information is retained:

1. For as long as reasonably required for enforcement, operational, marketing or legal purposes
2. For repeat enforcement, compliance history and future reference
3. In accordance with legal and business requirements

Retention periods may extend beyond a single parking event where justified.

8. Access and Correction

You may request access to or correction of your personal information by contacting us.

We may require proof of identity before providing access.

We may charge a reasonable administrative fee for providing access, but not for making a correction.

If we refuse access, we will provide written reasons and advise you of your right to complain.

If you believe information is incorrect and we do not agree to amend it, we will attach a statement noting your disagreement.

9. Complaints

If you have concerns about privacy or believe your information has been mishandled, you may contact our Privacy Officer.

You may also lodge a complaint with the Office of the Privacy Commissioner (New Zealand).

10. Contact Details

Privacy Officer

LPR Enforcement Services Limited (T/A Stellar)

PO Box 65-107

Mairangi Bay

Auckland 0754

New Zealand

Tel: 09 801 1106

Email: [email protected]

11. Changes to this Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website and will take effect from the date of publication.

Last Updated: [Insert Current Date]

12. Included Companies

1. IntelliCo.co.nz Limited
2. LPR Enforcement Services Limited (T/A Stellar)